Eligibility for Return or Exchange
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We offer a 2-day return window, which means you can request a return within 2 days of receiving your item.
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Items must be unused, unwashed, and in original condition with all tags intact.
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Items purchased during sale or clearance are not eligible for return or exchange.
Non-Returnable Items
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Innerwear, accessories, or customized products
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Products damaged due to misuse or improper handling
Important Note for Damaged / Wrong Products
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In case of a wrong item, damaged, or defective product, a clear unboxing video is mandatory.
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The video should be recorded from the moment of opening the package and must clearly show the issue.
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Claims without an unboxing video may not be accepted.
Exchange Process
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Exchanges are subject to stock availability.
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Only size exchanges are allowed for the same product.
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Customers are responsible for reverse shipping charges, unless the product is defective or incorrect.
- Exchange products will be delivered within 4 to 5 days
How to Initiate a Return or Exchange
To initiate a return or exchange, email us at ekmaika.official@gmail.com with:
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Your order number
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Reason for return or exchange
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Unboxing video (mandatory in case of wrong/damaged/defective items)